Emergency numbers
| Number | Service | Use it for |
|---|---|---|
| 113 | Police | Crime, immediate threat or serious incident |
| 114 | Fire and rescue | Fire, smoke or fire-rescue incident |
| 115 | Ambulance | Serious injury, unconsciousness or urgent illness |
| 112 | National emergency and rescue | Incidents, disasters, accidents or requests for rescue support |
| 111 | Child protection | A child facing abuse, exploitation or an immediate safety concern |
The national 112 line operates around the clock and is linked to 113, 114 and 115. Calls are handled in Vietnamese according to current UK travel advice. If you do not speak Vietnamese, show a written address and ask a hotel worker, shopkeeper or local resident to help with the call.
What to say on the call
- Give the street, building name, ward and nearest landmark first.
- Say which service you need: police, fire or ambulance.
- Describe the incident and number of injured people in short phrases.
- Give your callback number and keep the phone line open.
- Send your location pin to someone nearby and ask them to meet responders.
If you are in a motorbike crash
Move away from traffic only if it is safe to do so. Call 115 for serious injury and 113 if police assistance is needed. Do not remove a helmet from an injured rider unless there is immediate danger. Photograph the scene and vehicle details when safe, and request a police report. Contact your insurer and keep hospital records and receipts.
If your passport, phone or money is stolen
Move to a safe place. For a theft, report it to the local police and ask for a written report. Contact your bank or wallet provider to block cards and accounts. If your passport is missing, contact the relevant embassy or consulate and follow its replacement or return-document process. Do not post passport scans or bank details in public groups.
For an urgent medical problem
Call 115 for an ambulance when the condition is life-threatening or the person cannot safely travel. Contact your insurer's assistance line if your policy requires it, but do not delay urgent care to request approval. Keep the policy number, passport copy, diagnosis, invoices and prescriptions.
Vietnamese phrases
| Vietnamese | Meaning |
|---|---|
| Cứu tôi với! | Please help me! |
| Gọi cấp cứu giúp tôi! | Please call an ambulance! |
| Tôi bị tai nạn giao thông. | I have been in a road crash. |
| Tôi bị mất hộ chiếu. | I have lost my passport. |
| Tôi bị mất cắp. | My belongings were stolen. |
| Địa chỉ của tôi là... | My address is... |
Avoid these delays
- Do not call a general emergency number and assume the operator speaks English.
- Do not leave a serious crash before you have exchanged details or reported it when required.
- Do not wait for an insurer's approval if someone needs emergency care.
- Do not pay an unknown person who claims they can recover a passport or phone.
Questions and answers
How do I call an ambulance in Vietnam?
Call 115. Give the exact address and landmark first. Emergency calls are handled in Vietnamese according to UK travel advice.
How do I call the police?
Call 113 for police assistance.
What is the fire number?
Call 114.
What should I do if my passport is stolen?
Report the theft to local police, get a report and contact your embassy or consulate.
Do emergency operators speak English?
Current UK travel advice says emergency numbers are operated in Vietnamese. Arrange local help if you need translation.