Emergency care and routine care are different routes
If there is a threat to life or rapid deterioration, do not spend time searching for the hospital with the best online rating. Vietnam has traditionally used 115 for medical emergencies. The Ministry of Health has been reforming out-of-hospital emergency care and discussing integration of emergency numbers, so long-term residents should keep current local emergency contacts saved.
If the situation is not an emergency
- Check your insurance policy and assistance contact details.
- Describe the symptoms and your city.
- Ask which clinic the insurer recommends and whether direct billing is available.
- Bring your passport or copy, insurance details, and a list of medicines you take.
- Keep all documents and receipts after the appointment.
Public or private hospital?
Public hospitals may have strong specialist departments and large patient volumes, but navigation and language can be harder for foreign visitors. International and private hospitals are often easier for appointments and English communication but can be more expensive. The right choice depends on urgency, specialty, and insurance coverage.
What to prepare in advance
- Photos of your passport and insurance policy on your phone.
- Your insurance assistance number.
- A list of allergies and regular medicines using international generic names.
- The address of a suitable nearby clinic.
- A money reserve in case you need to pay first and claim reimbursement later.
Language
English is more likely to be available at large private hospitals, and some facilities offer interpreters. At a local clinic, prepare a short translated description of symptoms and show the generic name of a medicine rather than only a brand name used in your home country.
After the appointment
Ask for a written medical report, prescriptions, lab or imaging results, and an itemised invoice. These documents are often more important for an insurance claim than chat messages with a doctor. If instructions are unclear, confirm dosage and duration directly with a doctor or licensed pharmacist.
Questions and answers
What is the ambulance number in Vietnam?
115 has traditionally been used for medical emergencies. The emergency-response system is being reformed, so long-term residents should verify current local contacts.
Should I call my insurer first?
For non-emergencies, usually yes if your policy requires it. In a life-threatening emergency, seek medical help first.
Are English-speaking doctors available?
They are more common in larger private and international hospitals, but availability depends on the facility and shift.
Should I keep receipts?
Yes, especially if you expect to claim reimbursement from your insurer.