The Ho Chi Minh City People’s Committee launched three digital models on October 28 to mark Vietnam Digital Citizen Day. The models aim to improve public services through the use of data and technology.
The first model connects the city’s public transport system to the centralised transport platform on the VNeID electronic identification application. The second establishes and connects a database of birth and death records. The third deploys community rapid-response teams linked to the 1022 hotline to help residents register deaths at home.
Under the transport model on VNeID, residents can look up metro and bus routes, use their electronic identification information to buy tickets, and add electronic tickets to the platform. The city aims to develop a common electronic ticketing system covering several forms of public transport.
The birth and death data model is being piloted at four hospitals: Cho Ray, Tu Du, Hung Vuong and Oncology Hospital. Birth certificates and death notices are connected directly to Ho Chi Minh City’s shared database. Judicial and civil status officials can then retrieve and cross-check information, reducing the number of paper documents residents must submit.
After the pilot phase, the city plans to expand connectivity and synchronise data across local medical facilities after November 1.
Under the rapid-response model, the 1022 hotline receives reports of deaths from hospitals, police agencies or family members and directs them to teams at commune-level People’s Committees.
The teams verify the information and visit the family’s home to help obtain a death certificate, electronically link the cancellation of permanent residence registration, and provide funeral assistance if the family requests it.
Speaking at the launch ceremony in Ben Thanh ward, Vice Chairman of the municipal People’s Committee Truong Minh Huy Vu said digital transformation must respond to practical needs and deliver tangible benefits to residents.
He said the city plans to expand connectivity between digital services in transport, healthcare and public administration. Public satisfaction will be used as a key indicator when assessing officials, civil servants, agencies and local administrations.
The municipal People’s Committee has assigned the city police to lead coordination and data connectivity. The Departments of Health, Justice, and Science and Technology, together with hospitals, must provide adequate technical infrastructure and ensure accurate, complete and timely data in line with personal data protection and information security regulations.
Ward, commune and special-zone People’s Committees will organise implementation, help residents access the services and measure public satisfaction using specific indicators.
The three models are expected to connect digital transformation with administrative reform in practical services, reduce paperwork and shorten administrative procedures. They are also intended to support the city’s gradual development of a modern digital government that remains accessible and responsive to residents.
Sources: VietnamPlus / Vietnam News Agency
